SmallBizGenius Analysis
Lemsshoes receives mixed reviews regarding shoe quality and customer service. While some customers praise the comfort and design of Lemsshoes, many report issues with sizing, durability, and unhelpful customer support.
Category Breakdown
Scores based on analysis of 57 recent reviews
Sizing Issues
3.0/10Many reviewers report inconsistencies in sizing, with shoes running too small, too large, or not matching standard US sizes. Several UK customers specifically mention receiving US sizes that don't correspond to the UK equivalent, leading to returns and frustration.
18 reviews mention thisCustomer Service
3.5/10A significant number of reviewers express dissatisfaction with Lemsshoes' customer service, citing unhelpful, rude, or unresponsive representatives. Common complaints include difficulties with returns, lack of assistance with shipping issues, and failure to resolve order problems.
16 reviews mention thisProduct Quality & Durability
4.0/10Several reviewers report issues with the quality and durability of Lemsshoes, with shoes falling apart, soles detaching, and materials wearing out quickly. Some long-time customers claim that the quality has declined significantly over the years.
15 reviews mention thisComfort & Fit
8.5/10Many reviewers praise the comfort and fit of Lemsshoes, particularly the wide toe box design that allows for natural toe spread. Customers with wide feet often find Lemsshoes to be a comfortable and accommodating option.
14 reviews mention thisShipping & Delivery
3.0/10Some reviewers report issues with shipping and delivery, including late shipments, lack of tracking information, and high international shipping costs. A few customers mention not receiving their orders at all and struggling to get assistance from customer service.
8 reviews mention thisReturns & Refunds
2.5/10Several reviewers complain about difficulties with returns and refunds, including being charged for return shipping labels and delays in receiving refunds. Some customers also report that Lemsshoes does not offer exchanges.
6 reviews mention thisWebsite & Reviews
2.0/10A few reviewers accuse Lemsshoes of not publishing negative reviews on their website, leading to a skewed perception of the product quality and customer experience. This practice raises concerns about transparency and trustworthiness.
4 reviews mention thisPros & Cons
What Customers Love
"They are the most comfortable shoes I have ever owned"
"Anyone with wide feet would love these shoes. I feel like I’m not wearing any."
"Fit was perfect, shoes were light, and they had amazing grip on rocks and uneven surfaces."
"Beautiful shoes, so comfy and light, amazing customer service."
"Lems Chelsea Boots til the day I die! I cannot for the life of me understand why there are so many 1 star reviews on here!! Surely this is a bot. I love my Lems and know so many others who love theirs."
Common Complaints
"The sizing is all over the map."
"The worst customer service ever."
"Horrible quality, wrong size and they admit it that their size is not standard!"
"Paid for 2 day shipping and it did not arrive in time."
"Lems Shoes Charges for Return Shipping Label"
Common Questions About Lemsshoes
Answers derived from customer review patterns
Is Lemsshoes legit and trustworthy?
Lemsshoes has a Trustpilot rating of 2.4/5, indicating mixed customer experiences. While some customers praise the comfort and design of the shoes, a significant number report issues with sizing, quality, and customer service. Several reviewers accuse the company of not publishing negative reviews on their website, which raises concerns about transparency. Given the inconsistent feedback, potential customers should proceed with caution and carefully consider the risks before making a purchase.
Based on 45 reviewsDoes Lemsshoes have good customer service?
Based on the reviews, Lemsshoes' customer service is a major point of concern. Many customers report negative experiences, citing unhelpful, rude, or unresponsive representatives. Common complaints include difficulties with returns, lack of assistance with shipping issues, and failure to resolve order problems. Some reviewers even describe the customer service as "the worst ever" and "mocking." Therefore, it's advisable to have low expectations regarding customer support when dealing with Lemsshoes.
Based on 26 reviewsIs Lemsshoes worth it for small business?
For small business owners needing reliable footwear for themselves or their employees, Lemsshoes presents a risky proposition. While the comfort and wide toe box design may be appealing, the significant issues with sizing, quality control, and customer service outweigh the potential benefits. The inconsistent experiences reported in reviews suggest that Lemsshoes may not be a dependable option for businesses seeking consistent quality and reliable support. It would be prudent to explore alternative brands with more consistently positive reviews before committing to Lemsshoes.
Based on 30 reviewsWhat is Lemsshoes' return policy like?
Lemsshoes' return policy appears to be a source of frustration for many customers. Several reviewers complain about being charged for return shipping labels, which contradicts the expectation of free returns. Additionally, some customers report difficulties in receiving refunds and delays in the process. The company also does not seem to offer exchanges, requiring customers to return the unwanted item and place a new order. These factors make the return process cumbersome and potentially costly.
Based on 10 reviewsWhy do Lemsshoes have so many sizing issues?
The reviews suggest that Lemsshoes suffers from significant inconsistencies in sizing across different models and even within the same model. Some customers report that the shoes run too small, while others find them too large. Additionally, there are complaints about the sizing not matching standard US or UK sizes, leading to confusion and returns. The lack of clear and accurate sizing information on the website may also contribute to these issues.
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